Terms of Service

Digital Marketing, Website Development, & Ongoing Support

All Digital Marketing, Web Design, & Development and Ongoing services provided by GoTOP are subject to the following terms and conditions.

Estimates & Contracts

Estimates provided to prospects will be honoured for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.

Charges & Fees

All new web design projects require an initial 50% deposit that will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

All new web design projects that exceed £500 GBP can be split into three payments. An initial deposit of 1/3 of the total project cost will be due at contract signing. A second payment of 1/3 the total project cost will be due upon acceptance of the design. The final balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

GoTOP retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)

Payments

GoTOP accepts payments via Cash, PayPal and Bank Transfer. Your payment should come from PayPal available funds or credit card. Your project will not be released to you or uploaded until full payment is received.

Hours of Operation

Our business hours are Monday-Friday from 9am-5pm GMT. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of £25 per hour with an additional charge of £35 per hour for after hours assistance.

Website Design Credit

All GoTOP custom web design clients will have a Design by: GoTOP link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay GoTOP a fee of £200 to have this link permanently removed. Should you have a new layout designed for your site by a company other than GoTOP, you may remove the credit from your website. Thank you.

Copyright & Ownership

Upon completion of the project, GoTOP transfers all rights and ownership of CUSTOM designs and programming written by GoTOP to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.

Ownership and copyright of all third party templates and plugins remain with GoTOP and are not transferred to the client.

GoTOP reserves the right to resell custom designed websites that remain unpaid by the original client, unaccepted mockups or other graphics created by GoTOP but not in legal use by the client.

GoTOP reserves the right to display websites and graphics that have been designed by GoTOP on their website, and in any marketing material to aid as examples of our work.

Refunds

GoTOP requires a deposit before we begin work on any project. A request to terminate services must be presented to GoTOP in writing. If we fail to complete your project within the agreed time frame AND you have turned in all content, images and information requested by us, you will receive a 50% refund within 30 days of your written request. Otherwise, please follow the refund terms below.

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.

Because we resell hosting for a larger company, we are unable to offer refunds on hosting, SSL and domain services. If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs.

Chargebacks

GoTOP will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.

Development & Delivery

GoTOP understands the importance of completing projects in a timely manner. We agree to complete the web design project within a time frame from the date of contract signing. If the client does not supply GoTOP with complete text, graphic content and other requested materials for the contracted client within 90 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to GoTOP for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between GoTOP and the client.

Non-Communication

If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

Liability

Services purchased from GoTOP are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall GoTOP be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

International Customers

We are happy to accept projects from customers outside of the United Kingdom. However, we do require full payment of all projects prior to beginning your project via Bank Transfer. This is non-negotiable.

Acceptance

Please note that by submitting your Deposit or downpayment for our services you are agreeing to all of our terms of service as written here. GoTOP reserves the right to change or update these terms at any time without prior notice.

Ongoing Support & Internet Marketing Services

Are subject to the above terms and are paid on a yearly, monthly or hourly basis depending on the agreement details as stated in the original estimate(s).

Graphic Design, Print Ad, Logo & Label Design Projects

Being an all-digital design shop means that you are responsible for providing us with all artwork corrections for your pre-published or pre-print Ads and Labels. Please note that it makes good sense to check your designs (and spelling) before print approval – corrections or modifications made after the approval/proofing stage will incur extra charges, as we need to make design changes and repeat the entire pre-press process to incorporate the new files.

In summary, GoTOP and our artists have done everything possible to make the artwork and files perfect. However, GoTOP and it’s designers/affiliates are not responsible for it’s final approval, so please be sure to check all copy, dimensions and colour separations.

Website Development & Ongoing Support

POST LAUNCH & INITIAL WEBSITE SUPPORT (Now that your new website is online)

Maintenance (changes or updates) on your new web site is included for the first 30 days after launch date. It is that time that we can still address any minor changes/updates to the site as well as website related questions & tutorials. We DO NOT provide ANY support after this initial 30 days post site launch. It is up to the client to do their due-diligence to check and test the site prior to the approval and launch of the new website. Any and all website related changes, questions, updates and support issues outside this 30 day post launch window will be billed at our normal hourly rate of £25/hour (Our hourly rate is subject to change without written notice). If you require any additional website support it is highly recommended that you sign-up with one of our ongoing website support plans. If you would like more info about our ongoing support plans then please send us email request.

ONGOING MAINTENANCE, WEBSITE SUPPORT & INTERNET MARKETING

Customised support packages can include but are not limited to the following: Phone & Email Support, Basic Website Changes & Updates, Tutorial and Training Sessions, Monthly Website & Database Backup, Email Configuration & Management, Website Management, Blog Management & Moderation, Social Networking Management & Moderation, Search Engine Optimisation (SEO), Pay Per Click Management, eNewsletter & Mailing List Management, eCommerce & Product Management.